Since first being introduced in 2015, Royal Caribbean Cruises Ltd. has now updated its acclaimed Espresso travel agent reservation system with enhanced features for booking groups.
The options make it easier for travel professionals to reserve clients on the corporation’s Royal Caribbean International, Celebrity Cruises and Azamara Club Cruises brands, and Dondra Ritzenthaler, Senior Vice President of Sales for Celebrity provided Travel Pulse some added insight into the tool as well.
At its core, Espresso remains a robust resource for agents to gather and implement cruise line and client information intuitively, and the most popular feature is the single-view function, which compares individual and group fares, displays deck plans with best availability filtered by user criteria and shows guest profiles and offers.
The second wave of features were prompted by partner feedback, and as Ritzenthaler added, “We wanted to continue to be easy to do business with and have the best in class technology, to match our best in class ships.”
READ MORE: RCCL Launches
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